Welcome to Oriflame Customer Service
At Oriflame, we aim to make your online shopping experience inspiring, convenient and easy. To help you, we’ve answered the most frequently asked questions about Oriflame’s services, covering everything from registration and orders, to payments, deliveries and My Pages.
Most frequently asked questions
How much does delivery cost?
Our delivery charges are :
NGN 950 within Lagos state
NGN 2100 for Airport Cities
NGN 3250 for Non Airport Cities
NGN 1400 Pick up points
What are the bank account details
Bank Account Details are:
Oriflame Cosmetics Nigeria Ltd
GTB Bank Account No- 0158319688
Sort Code - 058152104
How can I order Oriflame products?
Our products are sold exclusively through a global network of independent Consultants. You can order products in two different ways:
Become a Consultant
Whether you only want to order products for yourself and your family or start selling our products to others, you can register to become a Consultant and get a discount on the catalogue prices.
Become a Customer
You can place your order through one of our many Consultants.
They will be able to give you advice, show product and answer your questions about our products and how to use them.
How to get started?
As a new Consultant you will have a more experienced Consultant (Sponsor) as a coach, guiding and assisting you. Your coach will introduce you to Oriflame and help you with all the necessary information you need in the beginning.
You can also choose to purchase a few recommended items to get you started, such as catalogues and products to show to others or try yourself to familiarise yourself with our product portfolio. Your Sponsor will go through this in more details with you.
How long does it take for my delivery to arrive?
Delivery of orders can be ascertained from the time of confirmation of payment.
Lagos delivery takes 24Hrs
Airport Cities delivery takes 48Hrs
Non- Airport Cities delivery takes 5 days.
For status of Home Delivery, please call 08184844521 for assistance.
How can I confirm my payment?
Please send your name and consultant number via SMS to 08188814477 to confirm payment.
I have forgotten my password, How can i log in?
How can I register?
You can contact an Oriflame Consultant you already know or by contacting our Oriflame Customer Care Team.
You can also register online by clicking the 'business opportunity' icon in the top left side of the page.
Why do I need an Order Number?
For each order you will receive an order confirmation with your order number. This number is written on your invoice, your confirmation and your order history in "My Pages" (for registered customers) if you made the order through our website.
It is important to save this number, because:
• It helps Customer Service by identify your order and solve potential problems more efficiently if you need help.
How can I pay for my order?
You can with your debit card at the service centre or simply make an online transfer, also you can pay at the bank. Please ensure to state your consultant number when making payment.
Please click on the links below for more information