CUSTOMER SERVICE

DELIVERY: 

Home Delivery in Lagos is within 48hrs.

Orders to be delivered outside Lagos (both Airport and non-airport cities) takes within 3-5 working days from the moment your payment has been confirmed.

Please note, a delivery fee applies to all home delivery orders depending on distance.

  

 

CONTACTS US

-  Email: customerserviceNg@oriflame.com 

-  Delivery/Order Status: Contact customer service via mail 

To track your order, please click on the link below and follow the steps.

How to track my order online

 

 

Please note that effective from the 8th of October, the fees below would take effect and apply to the following delivery methods.

Our products are sold exclusively through a global network of independent Consultants. You can order products in two different ways:

Become a Consultant

Whether you only want to order products for yourself and your family or start selling our products to others, you can register to become a Consultant and get a discount on the catalogue prices.

Become a Customer

You can place your order through one of our many Consultants.

They will be able to give you advice, show product and answer your questions about our products and how to use them.

 

Short definitions of some Ordering Terms.

Blocked: Means the order has not been paid for hence it cannot be processed by the Warehouse Department

Unblocked: Means the order has been paid for and would go further for processing 

Printed: Means order has been sent to the printer giving output as invoice hard copy

Picked: Is the act of scanning printed invoices, before physical picking (This is not physical picking)

Picking Confirm: Is the act of checking the physically picked order before packaging.

 

The ONLY way to confirm your payment online with ease is to Click here and follow the steps.

• Please note that there is NO WHATSAPP NUMBER for payment confirmation.
• You CAN NOT confirm payment from the Customer Service or Finance Dept.

If you quoted your Consultant Number Correctly in the payment method you used, your order would be confirmed without any issues.

You can PAY ONLINE with your debit card. This is the most FASTEST & RELIABLE form of payment. Ensure your debit card is activated for online payments (you can inquire about this from your bank).

If you would like to pay at the bank please ensure to state YOUR CONSULTANT NUMBER on the teller when making payment to ensure a prompt confirmation and to avoid order cancellation. 

Follow the steps below to pay with 737 (Only applicable to GTbank Users): 

•Dial *737*50*amount*6#

•Then enter your consultant ID and 737

• (This will enable us post the amount directly to your Oriflame account)

•Enter the last 4 digits of your debit card number.   

 

Please click on the links below for more information

How to make online payment with card

How to pay for saved orders online

How to check unpaid orders 

 

REMEMBER TO ALWAYS QUOTE YOUR CONSULTANT NUMBER WHEN MAKING PAYMENT USING ANY OF THE PAYMENT METHODS.

Please contact an Oriflame Consultant you already know.

You can also register online by clicking on the business opportunity page. 

Bank Account Details are:

Oriflame Cosmetics Nigeria Ltd

GTB Bank Account No- 0158319688

Sort Code - 058152104

As a new Consultant you will have a more experienced Consultant (Sponsor) as a coach, guiding and assisting you. Your coach will introduce you to Oriflame and help you with all the necessary information you need in the beginning.

You can also choose to purchase a few recommended items to get you started, such as catalogues and products to show to others or try yourself to familiarise yourself with our product portfolio. Your Sponsor will go through this in more details with you.

Click in the top right corner to log into My Pages. when the log in prompt appears, click on 'Forgot your Password' then enter your consultant number, or your registered email and we will email you your password to that address. 

For each order you will receive an order confirmation with your order number. This number is written on your invoice, your confirmation and your order history in "My Pages" (for registered customers) if you made the order through our website.

It is important to save this number, because:

• It helps Customer Service by identify your order and solve potential problems more efficiently if you need help.

• Your order number is also needed if you unfortunately need to make a complaint or return the products.